Request tracking

Keep every request in one place.

A managed request-tracking service for property managers, associations and support teams. Emails and web requests go into one shared list, with a clear owner for each.

requests.yourfirm.ca
Request list showing open requests with the customer, team, status and owner of each

Watch the short tour

Features

Keep requests moving

  • Email and web requests in one list
  • A clear owner and due time for every request
  • Customers keep using your usual contact email address
  • Hosting, updates and backups in Canada
  • Ongoing support from a contact who knows your setup
requests.yourfirm.ca
A single request showing the resident's message, the team's replies and an internal note about a repair quote
Tour

See it in under two minutes

From a shared inbox to one clear list.

Narrated, with subtitles.

Pricing

Two plans

Prices are in Canadian dollars, plus applicable taxes. No per-user fees.

Up to 10 staff

Essentials

$425/month
+ $3,900 one-time setup
  • Setup and training
  • Hosting, updates and backups
  • Two hours of support per month
Ask about Essentials
Up to 30 staff

Professional

$795/month
+ $7,900 one-time setup
  • Everything in Essentials
  • More support hours, set in your quote
Ask about Professional
Questions

Common questions

Can customers keep using our usual email address?

Yes. Your customers keep emailing you as they do today. Those emails arrive in the shared list.

Is this an IT help desk for our computers?

No. It's a system for your team to track the requests you receive from customers, residents or members. We run and support the system; your team handles the requests.

How long does setup take?

Setup and training usually take two to four weeks.

Contact

Book a free consultation

A free 20‑minute call to learn how your team works and whether we’re a good fit.

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